Refund policy

We want you to feel comfortable ordering from Coltin Bake. If something is not right with your purchase, please contact us and we will help you with the return or exchange process.

50-Day Return Window

You may return an eligible product within 50 days from the date you receive the order.

The 50-day return period begins on the date the package is delivered to the shipping address provided with the order.

Returns are available for both:

  • Buyer's remorse or a change of mind

  • Non-defective products

  • Defective or damaged products

Return Conditions

To be eligible for a return, the product should be:

  • Unused

  • In its original condition

  • Free from visible signs of use or wear

  • Returned with all original tags, packaging, and included accessories when applicable

For hygiene and product-safety reasons, we may not accept products that have been used, washed, altered, damaged after delivery, or returned without the original components when those components are necessary to resell the product.

Items Not Eligible for Return

The following items are not eligible for return unless they arrive defective or damaged:

  • Clearance items

  • Final-sale items

  • Products specifically identified as non-returnable on the product page

Any applicable return restriction will be clearly stated on the product page before purchase.

How to Start a Return

To request a return or exchange:

Step 1: Contact us at service@coltinbake.com and provide your order number.

Step 2: Tell us whether you would like a refund or an exchange and briefly explain the reason for the request.

Step 3: Our customer service team will review your request and provide return instructions.

Step 4: When a prepaid return label is applicable, we will provide the return label to you.

Step 5: Pack the product securely and send it using the return instructions provided by our team.

Please do not send a return to our business address without first contacting us and receiving return instructions.

Return Shipping Fees

For eligible returns, Coltin Bake covers the return shipping cost by providing a prepaid return label.

We do not charge restocking fees or other return processing fees.

If a customer chooses to return an item using a shipping method arranged independently without first contacting us, reimbursement of that shipping cost may depend on the circumstances and prior approval.

Refund Processing

After we receive the returned product, we will inspect it.

Eligible refunds will normally be processed within 5 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method used for the order, such as PayPal.

We do not deduct a restocking fee from approved refunds.

After the refund is issued, the time it takes for the funds to appear in the customer's account may vary depending on the payment provider.

Exchanges

We do offer exchanges for eligible products.

If you would like an exchange instead of a refund, please tell us when you contact customer service.

The returned product must meet the return conditions described above. Once the returned item has been received and approved, we will arrange the exchange according to product availability.

If the requested replacement product is unavailable, we will contact you to discuss the available options.

Defective or Damaged Products

If your product arrives defective or is damaged during delivery, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box and packaging when the damage is related to delivery

We will review the information and work with you on a replacement, exchange, or refund as appropriate.

Lost or Damaged Return Packages

If a return package is lost or damaged while being sent back to us, please contact us as soon as possible and provide the tracking information and any available shipping evidence.

When a prepaid return label has been provided by Coltin Bake, we will review the shipment information and work with the carrier and customer to determine the appropriate resolution.

Partial Returns

If your order contains multiple products, you may request a return for eligible individual items rather than returning the entire order.

Only the eligible returned items will be considered for a refund or exchange.

Questions About Returns

For any questions about a return, refund, or exchange, please contact:

Email: service@coltinbake.com
Phone: +1 (724) 852-9762

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)