Refund policy

Last Updated: October 27, 2026

At Coltin Bake, we aim to make our return and refund process clear and straightforward. This policy explains when you may request a return or exchange, the condition products must be in, who pays return shipping costs, and how refunds are processed.

Coltin Bake is operated by COLTIN BOWSER YI INC.

Registered Business Address:
1234 HANCOCK AVE
VANDERGRIFT, PA 15690
United States

1. Return Window

You may request a return or exchange within 50 calendar days from the date your order is delivered.

The return period begins on the delivery date shown in the carrier's tracking information.

Please contact us within this period to request a return or exchange. Products must meet the eligibility requirements outlined in this policy.

2. Return Eligibility and Product Condition

We accept eligible return requests for both defective and non-defective products, including requests related to a change of mind.

To qualify for a return, the product must remain in its original condition or have only been lightly used or tried.

The following conditions apply:

  • The product must be in its original condition, allowing for light use or handling.

  • All original product tags must remain attached or be included, as applicable.

  • The product must have no obvious signs of wear, substantial use, stains, or damage.

  • The product must not have been altered or damaged after delivery.

  • Original accessories and included components must be returned where applicable.

Light use does not mean that a product may be returned in a heavily worn, damaged, altered, or incomplete condition.

We will review the product's condition when it is received. If there is a question about eligibility, we will assess the item against the conditions stated in this policy.

If your product arrives defective, damaged, or incorrect, please contact us with your order number and supporting photographs so we can review the issue.

3. How to Request a Return

Please follow these steps to request a return or exchange.

Step 1: Contact customer service

Email service@coltinbake.com within 50 calendar days of delivery.

Step 2: Provide your order information

Include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • Whether you are requesting a refund or an exchange.

  • A brief explanation of the reason for your request.

  • Photographs of the product, if relevant to the request.

Step 3: Wait for return instructions

Our customer service team will review your request and confirm the next steps. If your return is eligible, we will provide return instructions and a prepaid return shipping label.

Step 4: Prepare and ship the return

Pack the product securely with its applicable original tags, accessories, and included components. Attach the prepaid return label according to the instructions provided and send the package using the designated shipping method.

Step 5: Inspection and resolution

Once the returned product is received, we will inspect its condition and confirm whether it meets the return requirements. We will then process the eligible refund or arrange the approved exchange.

Please do not send a return to our registered business address without first contacting us and receiving return instructions.

4. Return Shipping Costs

Coltin Bake covers the return shipping cost for eligible returns and exchanges.

We provide a prepaid return shipping label for eligible returns. Customers are not required to pay the standard return postage for a return arranged through our customer service team using the provided label.

Please contact us before arranging return shipping independently. We cannot automatically reimburse shipping charges for packages sent using a separately purchased label without prior coordination.

We do not charge restocking fees or return processing fees.

5. Refund Processing

After we receive your returned product, we will inspect it to confirm that it meets the return conditions.

Eligible refunds are normally processed within 5 business days after the returned item has been received and inspected.

Approved refunds are issued to the original payment method used for the purchase.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

The refund processing period described above refers to our processing of the approved refund. It does not guarantee the exact date on which the funds will appear in your account.

6. Exchanges

We offer exchanges for eligible products, subject to product availability.

If you would prefer an exchange rather than a refund, please state this when contacting customer service.

The returned product must meet the same condition requirements described in this policy. Once the item has been received and approved, we will confirm the availability of the requested replacement and provide the next steps.

If the requested replacement is unavailable, we will contact you to discuss the available options.

Eligible exchanges arranged through our customer service team are covered by our prepaid return shipping label for the return shipment.

7. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, or different from the item you ordered, please contact us at service@coltinbake.com.

Please include:

  • Your order number.

  • The product name.

  • A description of the problem.

  • Clear photographs of the product and, if relevant, its packaging.

We will review the information and work with you to determine an appropriate resolution, which may include a return, replacement, exchange, or refund, depending on the circumstances.

Please contact us before sending the product back so we can provide the correct instructions.

8. Items and Components Included in a Return

Please return the product with all original tags and applicable accessories or included components.

If an item was sold with multiple components, return the components associated with the item unless customer service provides different instructions.

If a product has been substantially used, altered, damaged after delivery, or returned without required components, its eligibility may be affected. We will review the actual condition against the requirements in this policy.

9. Cancellations and Changes to Orders

If you need to cancel or change an order, contact us as soon as possible at service@coltinbake.com.

We will review whether the order can still be changed or canceled. A cancellation or address change cannot be guaranteed after the order has entered processing or has been shipped.

If the order has already shipped, please contact us for the applicable return instructions.

10. Return Packages and Tracking

Please retain your return tracking information until the return has been delivered and the request has been resolved.

If a return package appears to be delayed, lost, or damaged during transit, contact us with the tracking number and relevant details. We will review the shipment information and help determine the appropriate next steps.

11. Contact Us About Returns and Refunds

For return, refund, or exchange assistance, please contact:

Brand: Coltin Bake
Operating Company: COLTIN BOWSER YI INC
Email: service@coltinbake.com
Phone: +1 (724) 852-9762
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Registered Business Address:
1234 HANCOCK AVE
VANDERGRIFT, PA 15690
United States

Please include your order number so we can review your request more efficiently.

Our registered business address is not automatically the return address. Please obtain return instructions from customer service before mailing any product back.